Questions about creating and managing your account
BuyerConnect Service
Learn about our buyer-seller matching service
Privacy & Security
How we protect your data and privacy
General Questions
Go4ExportIndia is a B2B portal connecting Indian exporters with global buyers. Our platform helps businesses find suitable partners, showcase their products, and facilitate international trade. We provide tools and services to enhance your export business development.
Yes, we offer a free basic membership that allows you to create a company profile and list your products. However, premium memberships with additional features like BuyerConnect services, enhanced visibility, and more buyer inquiries are available at competitive rates.
You can reach our customer support team via email at support@go4exportindia.com or through the contact form on our website. We typically respond within 24-48 hours during business days.
Registration & Account
Registration is simple:
Click on the "Register" button at the top right of any page
Fill in your basic information (name, email, company details)
Verify your email address through the link we send you
Complete your company profile by adding products/services
Choose a membership plan (free or premium)
We require:
Your full name and contact information
Company name and legal business details
Business address and contact numbers
Company registration documents (for verification)
Product/service categories you deal with
Export experience and target markets
All information must be accurate and up-to-date.
Free accounts are typically activated within 2 business days after verification. Premium memberships are activated immediately upon payment confirmation. If you haven't received activation confirmation within this timeframe, please check your spam folder or contact our support team.
Yes, you can change your membership plan at any time:
Log in to your account
Go to "My Account" > "Membership"
Select your desired plan
Complete the payment process (for upgrades)
Downgrades will take effect at the end of your current billing cycle. Any prorated amounts will be credited to your account.
BuyerConnect Service
BuyerConnect is our premium service that actively connects buyers with suppliers based on their requirements. Our team coordinates between both parties to facilitate initial contact through emails, calls, or conference calls. This service is included in our premium membership packages and helps increase your chances of successful business matches.
Buyers post inquiries on our platform
Our system matches these inquiries with relevant suppliers
Our BuyerConnect team reviews and verifies the matches
We initiate contact between both parties via your preferred method
We facilitate the initial conversation to help start the business dialogue
Further negotiations happen directly between buyer and supplier
Note: This service depends on the availability of buyer inquiries in your product category.
No, BuyerConnect service is included in our Standard, Premium, and Prime membership packages at no extra cost. Our team will never ask for additional money for this service. If anyone claims to be from Go4ExportIndia and asks for payment for BuyerConnect services, please report it immediately to support@go4exportindia.com.
If you receive any irrelevant buyer contact through BuyerConnect, please bring it to our notice within five business days of receiving the contact by emailing support@go4exportindia.com. After five business days, the request will not be entertained. We continuously work to improve our matching algorithms based on such feedback.
Privacy & Security
We take data security seriously through:
SSL encryption for all data transmissions
Regular security audits of our systems
Strict access controls to sensitive information
Secure storage of all user data
Compliance with applicable data protection laws
However, we recommend you never share sensitive financial information through our platform and always verify buyers/suppliers before transactions.
Your basic company profile (name, products, and general information) is visible to all visitors to help potential buyers find you. However, contact details and sensitive information follow these rules:
Free members: Basic contact info is visible to all
Premium members: Can choose what contact information to display
All members: Financial/legal documents are never publicly displayed
You can adjust your privacy settings in your account dashboard.
If you encounter any suspicious activity:
Do not share any sensitive information or make payments
Document all communications (save emails, take screenshots)
Immediately report to us at security@go4exportindia.com
Change your password if you suspect account compromise
Inform your local authorities if financial loss occurs
We investigate all reports promptly and may suspend suspicious accounts during investigation.
Still Have Questions?
Can't find the answer you're looking for? Our team is happy to help.
